Dear MTN MoMo Developer Support Team,
I am requesting assistance regarding my previously submitted MTN MoMo Go-Live application for DIFFERENT.TECH Finance in Zambia.
We have successfully completed the integration and testing of the MTN MoMo Disbursements API in the sandbox environment, including:
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Successful API authentication.
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Successful sandbox disbursement.
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Successful transaction-status verification.
Our Disbursements API subscription is active.
However, I have not received any confirmation or update regarding my Go-Live application.
When I sign in to the MTN Developer Portal and click Go-Live, the system opens the application form again instead of displaying the status of my previous submission.
Kindly assist with the following:
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Confirm whether my previous Go-Live application was received.
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Advise on its current approval status.
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Confirm whether any business documents, KYC information or agreements are outstanding.
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Explain the remaining requirements for obtaining production Disbursements API access in Zambia.
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Advise how I can follow up with the relevant MTN Zambia onboarding team.
We are ready to provide any additional information through an appropriate private support channel.
Your assistance in completing our production onboarding would be greatly appreciated.
Kind regards,
DIFFERENT.TECH Finance
Zambia