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Question

Why I don't receive Api user ?

  • October 4, 2026
  • 0 replies
  • 4 views

Hello MTN Support,

I am integrating the MTN MoMo Collections API in the Rwanda Sandbox.

My Collections subscription is Active and the subscription key is loaded correctly from my .env configuration.

I am trying to create an API User:

POST https://sandbox.momodeveloper.mtn.co.rw/v1_0/apiuser

The request contains:
- X-Reference-Id: UUID v4
- Ocp-Apim-Subscription-Key: Collections subscription key
- providerCallbackHost: solve-arrange-lying-qualified.trycloudflare.com

The callback host has been tested successfully:
GET /api/health -> HTTP 200
POST /api/momo/callback -> HTTP 200

However, the API User creation consistently returns:

HTTP 401

{
  "statusCode": 401,
  "message": "Access denied due to invalid subscription key. Make sure to provide a valid key for an active subscription."
}

Please verify whether my Collections Sandbox subscription is correctly provisioned for the Sandbox User Provisioning API (/v1_0/apiuser), and reset/re-provision the API Management subscription key if necessary.

Thank you.