Hello,
I am getting “Access denied due to invalid subscription key” when generating sanbox user. Please find screenshots attached.
![](https://uploads-eu-west-1.insided.com/mtngroup-en/attachment/9a0406b3-6e17-4b70-b742-6b7f7cd46467.png)
![](https://uploads-eu-west-1.insided.com/mtngroup-en/attachment/407d3c28-1187-4a69-9ccb-97396e83860d.png)
Hello,
I am getting “Access denied due to invalid subscription key” when generating sanbox user. Please find screenshots attached.
What is the URL from which the Subscription key was got?
Hello allan.ddamulira,
I got it from this URL: https://momodeveloper.mtn.com/profile
Screenshot attached
You seem to be doing stuff right, so I would recommend you repeat the process in a new request or try it out from the portal. Never it might help you identify the what you missing.
Also, you can try to cancel and re generate a new one and try again.
Thanks
I have already tried all that. I even signed up with a different email, but still the same. Pulling my hair 😬
Share the Email you used to create the account on momodeveloper.mtn.com. » share it directly to me and
Thanks guys. I regenerated a new subscription key and Reference Id. Sending the request from the portal works.
I also figured out that I needed to create the variables in Postman after importing the collection. Once I did that, it worked also in Postman.
Thanks again.
Am experiencing the same problem, I’ve tried everything that is suggested here but am still receiving
{
"statusCode": 401,
"message": "Access denied due to invalid subscription key. Make sure to provide a valid key for an active subscription."
}
hello
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