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Question

Sandbox Callback

  • July 28, 2025
  • 2 replies
  • 79 views

Hi @all,

I configured a user and api key. The call works (requesttopay), but the callback is not executed.

I added the host dev.domain.com.xy

Header param for callback is “http://dev.domain.com.xy/webhook/mtnmomo”.

No callback.

Creating another user with callback domain “domain.com” it works…

Any issues with “uncommon” domainnames?

 

2 replies

  • New Member
  • January 2, 2026

Did you find a solution ??


  • Community Manager
  • January 6, 2026

Callbacks are affected by below:


1. Callback URL Certificate used must be from a trusted intermediate CA (Most important).

2. Callback URL should be using https
3. Callback URL should be on port 443
4. If your URL is unresponsive or returns status code other than 200, it can get blocked

5. Not sending the X-Callback-Url header in the request.

 

Recommendation:
Since (1) above is a bit tricky for sandbox, you can try using a callback URL from sites like (https://hookdeck.com/). From such a site you can redirect the callback to your actual URL .