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Phone Support

  • May 28, 2025
  • 1 reply
  • 31 views

we are working on a time sensitive important project and encountering login failure while trying to obtain an access token using basic authentication

1 reply

  • Community Manager
  • 39 replies
  • June 21, 2025

Ensure you are base64 encoding the values API_User and API_Key in the format ApiUser:ApiKey note the : that joins them together. This encoded value is what you pass as the Authorization that is Authorization: base64EncodedValueOf(ApiUser:ApiKey)