Skip to main content
Solved

Create Access Token Sandbox HTTP Response - 500 Internal Server Error

  • October 17, 2023
  • 3 replies
  • 149 views
E

Hi Guys, 

The create access token API (Post) is giving me a 500 internal server error. The specific response is below.

 "error": "login_failed"

What could be the problem. 

 

Thanks

 

Emma

 

 

Best answer by allan.ddamulira

Verify your APi User and API Key, these will be your Username and Password respectively when authenticating with basic Auth. 

3 replies

C
  • crankluga
  • Active
  • October 17, 2023

Hi Guys, 

The create access token API (Post) is giving me a 500 internal server error. The specific response is below.

 "error": "login_failed"

What could be the problem. 

 

Thanks

 

Emma

 

 

Which country, If MTN RW, you need to contact your admins on the whatsapp group.
If not, then kindly visist the How To Videos on the Developer Community home page, scroll down and follow the vidoes. The developer community has articles to help you creating your subscription/ login credentials

A
Forum|alt.badge.img
  • allan.ddamulira
  • Community Manager
  • Answer
  • October 17, 2023

Verify your APi User and API Key, these will be your Username and Password respectively when authenticating with basic Auth. 

E
  • emmaetigu
  • Author
  • New Member
  • October 17, 2023

The issue was with the base64 encode. Correct format is UUID:APIKEY 

 

Thanks 

W
Terms & ConditionsCookie settingsAccessibility statement