Hello MTN MoMo Support Team,
I am integrating MTN MoMo Collections Sandbox with WooCommerce for Knoxnet Tech Centre of Applied Science and Technology (KTCAST) in Zambia.
When I open Collections on the MTN Developer Portal, I see these messages:
"You don't have subscriptions yet."
"You've reached maximum number of subscriptions."
My WooCommerce gateway is configured with the sandbox Collections endpoints. The MTN MoMo payment option appears at checkout, but initiating a payment fails with "Payment request failed, please try again."
I have also noticed recent community reports of similar sandbox subscription and API provisioning errors.
Could you please confirm whether there is a Collections Sandbox subscription or provisioning issue, and advise how I can activate or restore my subscription?
Thank you,
KTCAST – Zambia