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500 Internal Server Error on v1_0/apiuser

  • February 16, 2024
  • 12 replies
  • 508 views
J

Hi, getting the 500 internal server error without any details when trying to create API user as described here:

https://momodeveloper.mtn.com/api-documentation/api-description

The same result is with “Try it” feature on the site (https://momodeveloper.mtn.com/API-collections#api=sandbox-provisioning-api&operation=post-v1_0-apiuser&definition=ApiUser) and when calling it from the VPS. 

HTTP/1.1 500 Internal Server Error

content-length: 111
content-type: application/json
vary: Origin

{
    "statusCode": 500,
    "message": "Internal server error",
    "activityId": "93a3063e-****"
}

The system returns Activity ID where can I find details related to it?

Best answer by leontymo

This was resolved some days back and should be fine now.

    12 replies

    A

    Same for me! what’s the problem?

      S
      • shakir faisal
      • New Member
      • February 16, 2024

      Same for me! what’s the problem?

      Don’t know.  Sometime, the sandbox server APIs stop working just like normal hosting server.

        L
        • leontymo
        • Community Manager
        • Answer
        • February 19, 2024

        This was resolved some days back and should be fine now.

        J
        • joss
        • Author
        • New Member
        • February 20, 2024

        It’s working now, thank you,

        N
        • ned
        • New Member
        • June 16, 2024

        Hello, it seems that the sandbox server is acting up again. I am receiving a 500 error with every user creation request.

         

        HTTP response

        HTTP/1.1 500 Internal Server Errorcontent-length: 111content-type: application/jsonvary: Origin{    "statusCode": 500,    "message": "Internal server error",    "activityId": "ed08f380-6e61-4ccf-bd2b-4a651709681b"}
          D

          I’m getting the same error 

            B
            • bjsomers
            • New Member
            • January 28, 2026

            I’m getting the same error-- does the sandbox work??

            N
            • nkemande
            • New Member
            • January 29, 2026

            sandbox is down, getting 500 Internal server error

            U
            • umunara
            • New Member
            • January 31, 2026

            i am getting the same error as well

             

            HTTP/1.1 500 Internal Server Errorcontent-length: 111content-type: application/jsonvary: Origin{    "statusCode": 500,    "message": "Internal server error",    "activityId": "957ca4f5-aedb-4e82-b88e-xxxxxxxxxx"}
            J
            • judebwayo
            • New Member
            • January 31, 2026

            {

                "statusCode": 500,

                "message": "Internal server error",

                "activityId": "b3083ec6-ce80-4ccf-a177-e4ac9cdef76b"

            }

            J
            • judebwayo
            • New Member
            • January 31, 2026

            {

                "statusCode": 500,

                "message": "Internal server error",

                "activityId": "b3083ec6-ce80-4ccf-a177-e4ac9cdef76b"

            }

            Must be a general issue on the sand box

             

            L
            • leontymo
            • Community Manager
            • February 9, 2026

            This was resolved sometime back

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