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500 Internal Server Error on v1_0/apiuser

  • Feb 16, 2024 1:31 AM UTC
  • 12 replies
  • 721 views

Hi, getting the 500 internal server error without any details when trying to create API user as described here:

https://momodeveloper.mtn.com/api-documentation/api-description

The same result is with “Try it” feature on the site (https://momodeveloper.mtn.com/API-collections#api=sandbox-provisioning-api&operation=post-v1_0-apiuser&definition=ApiUser) and when calling it from the VPS. 

HTTP/1.1 500 Internal Server Error

content-length: 111
content-type: application/json
vary: Origin

{
    "statusCode": 500,
    "message": "Internal server error",
    "activityId": "93a3063e-****"
}

The system returns Activity ID where can I find details related to it?

Best answer by leontymo

This was resolved some days back and should be fine now.

View original

    12 replies

    Same for me! what’s the problem?

      Same for me! what’s the problem?

      Don’t know.  Sometime, the sandbox server APIs stop working just like normal hosting server.

        • leontymo
        • Community Manager
        • Answer
        • Feb 19, 2024 2:10 PM UTC

        This was resolved some days back and should be fine now.

        • joss
        • Author
        • New Member
        • Feb 20, 2024 12:34 AM UTC

        It’s working now, thank you,

        • ned
        • New Member
        • Jun 16, 2024 11:58 AM UTC

        Hello, it seems that the sandbox server is acting up again. I am receiving a 500 error with every user creation request.

         

        HTTP response

        HTTP/1.1 500 Internal Server Errorcontent-length: 111content-type: application/jsonvary: Origin{    "statusCode": 500,    "message": "Internal server error",    "activityId": "ed08f380-6e61-4ccf-bd2b-4a651709681b"}

          I’m getting the same error 

            • bjsomers
            • New Member
            • Jan 28, 2026 4:43 PM UTC

            I’m getting the same error-- does the sandbox work??

            • nkemande
            • New Member
            • Jan 29, 2026 10:33 PM UTC

            sandbox is down, getting 500 Internal server error

            • umunara
            • New Member
            • Jan 31, 2026 2:02 PM UTC

            i am getting the same error as well

             

            HTTP/1.1 500 Internal Server Errorcontent-length: 111content-type: application/jsonvary: Origin{    "statusCode": 500,    "message": "Internal server error",    "activityId": "957ca4f5-aedb-4e82-b88e-xxxxxxxxxx"}
            • judebwayo
            • New Member
            • Jan 31, 2026 5:40 PM UTC

            {

                "statusCode": 500,

                "message": "Internal server error",

                "activityId": "b3083ec6-ce80-4ccf-a177-e4ac9cdef76b"

            }

            • judebwayo
            • New Member
            • Jan 31, 2026 5:41 PM UTC

            {

                "statusCode": 500,

                "message": "Internal server error",

                "activityId": "b3083ec6-ce80-4ccf-a177-e4ac9cdef76b"

            }

            Must be a general issue on the sand box

             

            • leontymo
            • Community Manager
            • Feb 9, 2026 10:19 AM UTC

            This was resolved sometime back

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