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Question

Failing to Create API Accounts

  • October 16, 2026
  • 1 reply
  • 2 views

====================================================================
MTN MoMo sandbox — API user provisioning
====================================================================
Subscription key : ba6f8194...b59d  (len=32)
Callback host    : example.com
Base URL         : https://sandbox.momodeveloper.mtn.com

[1/2] Creating API user
      X-Reference-Id : 650cc539-4975-46e6-a996-d75880580b9d
      Response       : HTTP 500
      Body           : { "statusCode": 500, "message": "Internal server error", "activityId": "5c51b72c-68dd-433d-ad6c-b2195900795b" }

FAILED at step 1 — MTN rejected API user creation.

Diagnosis:
  MTN's backend returned an internal error.
  This is almost always one of:
    • No registered developer application on your
      MTN profile (register one at
      https://momodeveloper.mtn.com/developer).
    • An MTN-side sandbox outage (transient — retry in
      an hour, or check their community forum).

  Copy the activityId from the body above and include it
  in any support ticket — it is MTN's server-side trace.
(venv) PS C:\Users\Howardm\Documents\django\zambia_mfi\backend>

1 reply

  • Author
  • New Member
  • October 16, 2026

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